B. Lug my 65" to his shop and pay a $50.00 deposit
I was going to give this place a chance but I couldn't get any of the answers I was looking for from the guy. I just want to know if the repairs needed are going to supercede the cost of a new t.v. In his "professional opinion" But apparently it's a secret and he won't tell me until I
The worst cx service I ever experienced! I paid $50 for diagnostic, they refused to tell me what the problem was with my TV and they want me to pay an extra $275 for the repair, they said we will fix your tv and then once the payment is received they will let me know what the problem was, I thought me payment the diagnostic fee at least will give the rights to know what was wrong! Really a shady way to do bussines.
Then and only then can I find out the problem. I'll pass!!! The reviews help make my decision easier.
A. Allow him to come do a diagnostic test in my home for $87.50 or
ABSOLUTELY HORRIBLE!!!! I went for a blown light bulb & they broke my tv panel trying to fix it. Wouldn't even give me my $50 deposit back. Please save your time & money & do NOT take your tv here!!!! They need to be shut down. Terrible service.
I would give them a 0 but i had to give them a rating. They destroyed my 65 inch,3D,HD,LED over 220 mghz Smart Tv. I never chose this company but they were subcontracted through my warranty company who after the damage, they stated they just chose the company that was near me.They contacted me to tell me that the part was in& when I called back the next day, they told me Friday 1/8/16. I asked for a time&they told me they didnt know &would let me know on Friday.Dealing with the attitude &CS, every fiber in my body told me to run&contact my warranty company to send someone else out.However,I was off today &have a medical dinner in my home tomorrow so I need the tv to show the spectacular pic it use to show.Anyone who came into out home always stated that out tv looked like they were at the movies& that the people on the set looked like they were going to jump off the set.They sent 2 guys out.One guy could barely speak& the repair guy that worked on the set could barely speak english & never explained what they were doing, never asked what the problem was to even make sure they were repairing the right thing.I took pics prior to them coming for samsung &after they left.They just grabbed my set,put a power drill to it.When he turned it back on,everything was upside down.I asked if there was anything they needed me to do& they stated no, the repair guy just said mistake to his self &put a drill back to my set Also, the pic was grainy,fuzzy & U could not even make the words out on the set.My stomach was turning.I became very nervous but continued to play with my puppy The repair guy once they felt that they were done,never explained what was done,&how the problem they thought was fixed.They just handed me a receipt to sign.I then went through the channels& I almost fainted. My tv was worse then prior to them coming.When i tried to explain to the tech &show him before &after,he just laugh, kept smiling &said its good. I then told the other guy who spoke english to see that my set was horrible& worse before they came.He just looked at me & said nothing.I felt like I was in the twilight zone,then the non repair guy said do I have a dvd player i said yes, he then said oh thats it turn on the dvd player &it will be clearer.Iknew that he was going to lie and blame it on something else so i showed him the dvd was never hooked up.He then blamed it on the brand new direct tv box that we just replaced mind you the tv only became worse once he replaced the board.I do not know if the parts are boot leg or that they order parts from somewhere but my tv is destroyed.I knew i ws getting no where so once they left I contacted Als.This guy flipped out!! He yelled &verbally assaulted me.He then told me hes been in business over 50 yrs &that his tech is from korea. I dont know what he meant by that because regardless of where the guy is ffrom, he damaged my set,could not talk &laughed when i said its worse.The owner then said that he knew i wasnt going to be happy &that i was never going to satisfied.My neighbor who walked in my home &started recording the call almost fell out as well.She could not believe that this business owner who never met me & this was the first time in my home to work on our set would say those things I explained that i was at his beck & call & did not want to argue with him &would I be able to take cell pics to show him how his guy left my tv set? He stated no he didnt need to see any pics and that his guy is from korea over&over again.He has this boot leg tech having him think that he is this big tech guy & they just screwed up my set.the owner continued to to yell& talk to me like i was garbage or less than. After i was standing holding the phone in tears&shaking my neighbor said to just hang up but i begged this guy to just see if someone else could come out or him or let me emails pics to show him what was done to me set.money was not an object .Called BBB,Samsung & warranty company who was flabergasted when i told them what happen and thank god they had me send pics before they came and after. BEWARE
Great customer service friendly staff and great location.
Al S Tv Service Center is a US Electronics Store based in Smyrna, Delaware. Al S Tv Service Center is located at 1200 Wheatleys Pond Rd, Smyrna, DE 19977, USA.
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