I love this place this is where I steal from no camera no problem easy to get what ever I want for free.
Awful customer service, half the gas pumps always down, and ice cold (hot) breakfast sandwiches.
This location gets a lot of traffic and sometimes the gas pumps can become hard to maneuver around. There is a car wash here which is a little smaller than some of the other locations but it does an OK job on your car. The menu at Royal Farms has gotten a little broader lately and I find the variety makes them even better than before when compared to similar gas/convenience chains in this part of the country.
The chicken is great when it is fresh, the customer service is AWFUL! You have to wait to get your order, machines are often out of order and coffee is rarely fresh. Unfortunately my son loves the chicken. Save yourself some frustration and travel to acme for fresh chicken or wawa for the rest.
I'm giving this place a one star rating. To start, the bathrooms were messy, water on the sink and toilet paper on the floor. The toilet seats look really damaged, scratched up and gross. Something you would see in a dive bar. I thought this was funny because there was a clean bathroom pledge sign on the bathroom wall. Then I went to order food. I saw it said "world famous chicken"; therefore, we ordered drum sticks, Mac n cheese, potato wedges and a chicken blt sandwich. We went and paid for the order and waited patiently for our food. We saw some people come and go were wondering why it was taking so long. I went and asked the person making food how much longer. His reply was, "we don't have Mac n cheese and we are out of lettuce and tomato." I asked why someone hadn't said something before now since we had been waiting for our at this point for over 10 minutes. He said he didn't know. So I went to the cash register to get a refund for Mac n cheese and ask if there was a price difference for the chicken BLT since they were missing the L and T. There isn't a price difference that was fine. However, the refund for Mac n cheese took a long time because they didn't have the appropriate buttons on their screen to complete this the right way. Another worker had to help out. Then I went back to the counter to get the food and the guy asked, "well do you still want the sandwich?" YES I DO! I told him before I left to get a refund. So, after everything I thought that my order would take priority! No! It did not!! He made two orders in front of mine. At this point, I had been inside this has gas station for 30 minutes!! We finally got our food and we got to car, went to eat the food it was terrible! The chicken sandwich was missing half the stuff we asked for mayo, salt and pepper, onions. The fried chicken on the sandwich was old and the batter was falling off. We also ordered drum sticks and a chicken strip. Both tasted like they were made hours ago. They were super tough and almost impossible to eat. Lastly, was the potato wedges; they were also old tasting, tuff, and cold. I also purchased the mango and strawberries that was with the fresh fruit/salad area. I asked one of the workers for a fork and she replied saying they were out of forks. I looked at the coffee counters for forks and there was sugar, coffee, misc stuff all over it. The mango was rip yet and the strawberries were mushy. The guy making food didn't have a beard hair net his beard. The store in general just seemed dirty and messy. The overall attitude of the employees seemed like they didn't want to be there and they didn't care. By the time I finally left the store I spent 47 minutes there. That is 1000% unacceptable for customer service!
Royal Farms is a US Gas Station based in Smyrna, Delaware. Royal Farms is located at 304 N Dupont Blvd, Smyrna, DE 19977, USA.
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