It was my first time going to BCP or any dealership period that's when I met Jessica! She helped me so much! She was so nice and respectful! And helped me understand everything more than just someone who is just there collect these coins and do their job, she did it so well to the point where I didn't feel awkward or anything she made me feel so comfortable and happy! She answered all questions and helped me pick this amazing car! I would recommend her and the dealership to anyone!!! It would be the best decision of your life I'm telling you!
So they replaced the bearings and charged me $1199.95 for the repair. I drove it and sound came back. So I took it back second time and they said Mopar had faulty bearing so they replaced the bearings. So once again after driving the sound is back so I took took it third time and of course faulty bearings again and said they must have changed country of manufacturing. After driving right of the lot the sound was still there and I took it back very next day the fourth time. They told me to come back next week and drive again with manager Stu. After the forth time I drove with the mechanic and he told Stu the manager he will not put in bearings again unless they change the ring and pinion which is where the sound is coming from and the manager said he needs to get paid and will have to call engineering to see if that should be done. They called engineering department at dodge and told them to measure ring and pinion in 10 different places and found that the ring and pinion is off and was causing the bearings to go bad and I would have to pay them another $2000 for parts and will cover the labor under the previous three times they changed the bearings. So I told them put it back together and I’m not paying for their wrong diagnosis from the first time and this should have been covered under my lifetime Powertrain warranty.
Good friendly staff, of particular note Mr. Brandes is very personable, and genuinely interested in helping you choose the car that you want regardless of whatever budget you may be limited to. It's a pretty comfortable place to be and work with on a deal. I would bring a family member or friend to do business with them.
Ask for Carrol McBride
They never diagnosed the problem correctly in the first place and after 2 times you would think they would check what is causing the bearings to go bad and not just say faulty bearing every time.
Several years ago I swore I would not go back since they did the same thing with my muffler issue.. and now this..
Excellent service! Best sales Dept! an the clean up crew is killer!!!!
I took my Ram to BCP Smyrna after having noise coming from rear end. They asked if I had changed the fluid in the rear and said that was my problem and corroded the bearings thus voiding my lifetime warranty. The maintenance schedule says inspect and change the fluid if police, taxi or if I tow, of which I do none of those. I have done my 5 year check up that is required to keep my lifetime powertrain warranty. I called dodge warranty service and they said it should be in warranty but we will stand by our dealer’s decision and not cover it.
Bcp Smyrna Chrysler Dodge Jeep Ram is a US Car Dealer based in Smyrna, Delaware. Bcp Smyrna Chrysler Dodge Jeep Ram is located at 36 S Dupont Blvd, Smyrna, DE 19977, USA.
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