I do personal and business banking with PNC. This branch is the slowest and the employees have zero customer service skills. If this were the only PNC branch accessible to me, I would switch banks. As I encouraged those waiting in line today, go to WSFS you know, the "we stand for service bank" . This branch doesn't get it.
The tellers are always friendly and will call you by name if they know it. Never have to wait to make a teller transaction more than a few minutes. Most times it is walk in and walk up. I cannot say that I have had a more friendly bank experience with any bank I have ever used.
Changed from Artisans Bank (former employer of 8yrs) to PNC. Love the mobile app and no ATM fees. I rarely need to see customer service but they are friendly and eager to help. They have hassled me over an auto loan and problems with their online site. My auto pay was removed as a result of a bug on their site and they called me every 20 minutes for payment and threatened repo my car over it being past due 1 day. Meanwhile every other single payment was paid 15 days early on auto schedule and they didn't bother to look at loan history or consider they were at fault. Will never get another auto loan with them and I'm rushing to pay it off.
Just as a note I am a small business located across the street and go there often to make daily deposits. Most users probably don't have the frequency I do.
Nice peeps
Great bank. Great service.
Pnc Bank is a US Bank based in Smyrna, Delaware. Pnc Bank is located at 7 S Main St, Smyrna, DE 19977, USA.
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